What time are you open for check-in?
Guests with dinner must check in by 6pm.
Is there no smoking in the building?
Yes, smoking is not allowed in the building.
Please smoke in the smoking area outside the entrance.
Do you have wifi access?
Yes, you can use it free of charge throughout the hotel (including guest rooms).
Can children stay here?
Yes, you can stay with children.
Can I bring my own food and drink?
Yes, you are free to bring your own.
Do you have a parking lot?
Yes, we have a free parking lot.
If you are coming by car, please let us know when you check in.
Can I leave my luggage after I check out?
Yes, we can keep your luggage free of charge after you check out.
Are the hot springs available 24 hours a day?
Yes, it’s available 24 hours a day.
You can also enter for free after checkout.
Do you offer daytime bathing?
Yes, we offer daytime bathing on weekends and holidays.
The fee is 500 yen.
Can I use it for BBQ only?
Yes, you may only use the BBQ without an overnight stay.
Please make a reservation in advance.
Are there many bugs?
Yes, we are in the mountains so there are plenty of bugs (stink bugs, mosquitoes, moths, beetles, etc.).
Please bring bug spray in the summer months.
Do you offer free transportation?
Yes, we offer a free shuttle service from Sena to Kerrie Sanso. Please be sure to make a reservation in advance.
Can I stay with my pet?
Yes, we have two pet friendly rooms available.